Policies

Customer Service & Operating Policies

This page is public-facing policy copy. It supports field verification, lawful authority checks, pre-service documentation, and clean intake workflow.

Verification & Authority

Service is performed only for verified persons with lawful authority.
Identity and authority may need to be verified before work begins.
Proof may include identification, lease or occupancy documents, management authority, or direct authorization.
If identity or authority cannot be reasonably verified, service may be refused or discontinued.

Pre-Service Intake

PickPoint may require a completed service request before scheduling work.
Requests may require the customer’s name, phone number, service address, job description, and clear photos.
Photo review helps identify likely hardware and prepare before dispatch.
If sufficient information is not provided in advance, service may be delayed, declined, cancelled, or subject to additional trip charges.

No Unclear Lockouts or Improper Occupancy Actions

PickPoint does not participate in disputed occupancy situations without clear legal authority.
Lockouts, turnovers, and evictions must be supported by appropriate documentation or legal authority.
If the situation appears contested, unsafe, or unclear, service may be refused pending sufficient documentation.

Methods, Charges, and Approval

Non-destructive methods are preferred whenever reasonably possible.
Approval is required before drilling, rekeying, replacement, or other scope changes.
Pricing will be explained as clearly as possible before work begins.
Posted prices are starting prices for standard work and may change based on location, time, hardware, condition, parts, or scope.
If the scope changes, additional charges will be explained before further work is performed whenever practicable.
Custom or specialty work may be added as a documented manual line item with customer approval when practical.

Documentation & Recording Notice

PickPoint Locksmithing may document service calls using photographs, video, and related documentation systems for verification, safety, fraud prevention, quality control, training, dispute resolution, and operational review. Where audio recording is used, notice will be provided and any required consent will be addressed before work begins.